Return and Refund Policy

We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all original accessories and components included. You must also provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at iriswen218@gmail.com.

If your return is approved, we will provide you with a return shipping label, along with instructions on how and where to send your package.

Please do not send any items back without first requesting and receiving approval for your return.

Please note that approved return items must be shipped to the following address:

Room 206, South China Building, No. 15, Lian Gong Road, Helian Community, Longhua Street, Longhua District, Shenzhen, Guangdong Province, China.

If you have any questions about returns, please contact us at iriswen218@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at iriswen218@gmail.com so we can assess the issue and help resolve it.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, subject to applicable consumer protection laws. If you have questions about whether a specific item is eligible for return, please contact us before initiating a return.

Sale items and gift cards: Return eligibility is subject to applicable law. Nothing in this policy limits any mandatory consumer rights.

Exchanges

The fastest way to get the item you want is to request a return for your original item. Once your return is approved, you can place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a destination within the European Union, you may have a statutory right to cancel your order or return your purchase within 14 days without providing a reason, subject to applicable consumer protection laws and exceptions.

This statutory right may apply even if our standard return period is 7 days. Returned items must meet the applicable legal requirements. Nothing in this policy limits your mandatory consumer rights.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at iriswen218@gmail.com.