Shipping Policy

Last updated: October 28, 2026

At Retro Game Store, we aim to provide a clear and reliable shipping experience for customers worldwide. Please review our shipping policy before placing your order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Order processing time is separate from shipping transit time. Orders may require additional processing time during holidays, promotional periods, or due to product availability or payment verification.

2. Shipping Destinations

We ship from mainland China and aim to serve customers worldwide.

Available shipping destinations depend on shipping carrier coverage, local regulations, product restrictions, and the shipping options available at checkout. If your destination is not available during checkout, please contact us before placing your order.

3. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times may vary depending on the destination, shipping carrier, service level, and local delivery conditions.

Shipping transit time begins after your order has been processed and handed over to the shipping carrier. Delivery estimates are not guaranteed, and delays may occur due to customs clearance, weather, carrier operations, holidays, or other circumstances beyond our control.

Please review the available delivery information at checkout before completing your purchase.

4. Shipping Fees

Shipping fees and available shipping options depend on your destination, order details, and the shipping services available for your order.

Any shipping charges displayed at checkout will be shown before you complete your purchase. If shipping costs or delivery options are unavailable for your destination, please contact us for assistance.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow time for the carrier to update the tracking information after dispatch. Tracking updates may be delayed while a shipment is in transit or undergoing customs clearance.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless these charges are explicitly collected at checkout or otherwise agreed upon, customers may be responsible for applicable import charges. These charges vary by destination and are determined by the relevant authorities.

Please check your local import requirements before placing an order.

7. Shipping Delays and Delivery Issues

Although we make reasonable efforts to dispatch orders promptly, delivery delays may occur due to customs inspections, carrier disruptions, severe weather, incorrect shipping information, or other unforeseen circumstances.

If your tracking information has not updated for an extended period, or your order appears to be lost or delivered incorrectly, please contact us with your order number so we can help investigate.

8. Incorrect Shipping Addresses

Please ensure that your shipping address and contact details are accurate before completing your purchase.

If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has been processed or shipped.

9. Contact Us

If you have questions about shipping, delivery, or order tracking, please contact us through the Contact Us page on our website. Please include your order number when contacting us about an existing order.

Thank you for shopping with Retro Game Store.